While ambidexterity has been identified as a critical prerequisite for new product success, synchronizing exploration and exploitation in practice represents a multifaceted enigma. Ambidexterity...
Drawing on the climate–attitudes–outcome framework, this article examines the mediating effect of job satisfaction on the relationship between psychological climate perceptions (i.e., service climate,...
Received November 2012
Accepted April 2013
Available online 30 March 2012
Innovation and the customer participation are central issues in research focusing on...