spot_img
spot_img
spot_img
HomeInsightsNew insights into the climate–attitudes–outcome framework

New insights into the climate–attitudes–outcome framework

Abstract
Drawing on the climate–attitudes–outcome framework, this article examines the mediating effect of job satisfaction on the relationship between psychological climate perceptions (i.e., service climate, team support, and job security) and the job performance of frontline service employees. The authors further consider whether the link between psychological climate perceptions and job satisfaction may be moderated by three core self-evaluation traits of frontline service staff (emotional labor, self-efficacy, and personal achievement orientation). A survey of 874 frontline service employees reveals that service climate, team support, and job security indirectly contribute to job performance through job satisfaction. When more emotional labor deep acting is performed, the effects of the service climate on job satisfaction grow stronger. However, the effects of team support and job security on job satisfaction are not contingent on self-efficacy or personal achievement orientation, respectively.

Download PDF: New insights into the climate–attitudes–outcome framework

RELATED ARTICLES

Weather

Australia
clear sky
26.2 ° C
26.2 °
26.2 °
19 %
4.6kmh
0 %
Thu
32 °
Fri
34 °
Sat
35 °
Sun
36 °
Mon
39 °

CALENDAR

LATEST NEWS

Năng lượng

Bất an

Thủy tinh

Vô giá

spot_img

About Me

Quick Links

Stay connected

16,985FansLike
2,458FollowersFollow
61,453SubscribersSubscribe