When do-good meets empathy and mindfulness
Abstract
Prosocial behaviors such as organizational citizenship behavior (OCB) and customer-oriented citizenship behavior (CCB) are the social currency in socialization process, especially in the service...
Developing e-commerce marketing capabilities
Abstract
This study builds on resource based view (RBV) theory by examining the effects of e-commerce on exporting performance. Specifically, a framework is developed and...
Customer advocates with a generous heart
Purpose
Despite the fact that prosocial motivation is related to word of mouth (WOM), few studies have been conducted to investigate the psychological and behavioral...
Entrepreneurial orientation and social ties in transitional economies
Abstract
Recent research suggests that entrepreneurial orientation (EO) has a more complex effect on performance (i.e. non-linear instead of linear) than previously considered. We extend...
Does humour travel
Abstract
Humour in advertising is long-established, but whether such appeals travel across cultures is debatable. Two studies investigated the impact of country and individual-level cultural...
Effective sense-and-respond strategies
Abstract
Integrating the dynamic capabilities view of the firm with ambidexterity theory, this article proposes a sense-and-respond performance framework, in which technology- and market-sensing capabilities...
Realising the value of knowledge resources and capabilities
Purpose
Drawing upon the resource-based view of the firm, this paper aims to develop and empirically validate a model that examines the relationships between technical...
When nothing is what it seems
Abstract
Digital breakthroughs continue to challenge prevailing understandings of markets and marketing practices, bringing exciting opportunities to reimagine our offerings. Looking through the lens of...
