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Monthly Archives: September, 2016

Outcome versus process value in service delivery

Purpose This study is embedded in social exchange and transaction cost theories. The purpose of this paper is to compare the relative importance of process...

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Australia
broken clouds
35.5 ° C
35.5 °
35.5 °
18 %
2.3kmh
51 %
Mon
36 °
Tue
36 °
Wed
32 °
Thu
31 °
Fri
34 °

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