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Monthly Archives: September, 2020

It takes two to tango

Abstract This study investigates the link between employee empathy and customer satisfaction. Building on social exchange theory, we develop a model of employee-customer empathy. We...

Hubristic pride and prejudice

Abstract Prior research has demonstrated how negative emotions influence negative word-of-mouth (NWOM). However, what if there exist certain positive emotions that influence consumers to spread...

THỜI TIẾT HÔM NAY

Australia
scattered clouds
37.9 ° C
37.9 °
37.9 °
17 %
5.9kmh
41 %
Sat
39 °
Sun
39 °
Mon
35 °
Tue
34 °
Wed
36 °

CALENDAR

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