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Monthly Archives: September, 2020

It takes two to tango

Abstract This study investigates the link between employee empathy and customer satisfaction. Building on social exchange theory, we develop a model of employee-customer empathy. We...

Hubristic pride and prejudice

Abstract Prior research has demonstrated how negative emotions influence negative word-of-mouth (NWOM). However, what if there exist certain positive emotions that influence consumers to spread...

THỜI TIẾT HÔM NAY

Australia
clear sky
33 ° C
33 °
33 °
27 %
10.3kmh
4 %
Mon
35 °
Tue
35 °
Wed
36 °
Thu
36 °
Fri
38 °

CALENDAR

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